As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our manufacturers to confirm that it is in stock and available for immediate shipment. If your item(s) is unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) is available for immediate shipment, we will process the charges and submit the order for shipment.
Orders can only be canceled within 24 hours of placing your order and prior to shipment. Cancellation requests must be submitted via e-mail at firstname.lastname@example.org. If received prior to shipping, the order will be voided with zero fees. Approved order cancellations will receive an e-mail confirmation of status.
However, if the order is not in our manufacturer's warehouse and is en route to your address, the shipment cannot be canceled. If an order is refused due to a cancellation that was not provided in a timely manner or an error made on your part while ordering, this shall be deemed as a return. A 25% restocking fee along with the original shipping and return shipping charges will be applied to your credit.
Refunds will only be issued to the original credit card used when placing your order.
To order an item that is out of stock simply send us an e-mail at email@example.com with a link to the item you would like to purchase. Our sales team is available to assist you by placing the order for you. We will notify you of the expected lead time on the out-of-stock item(s) before placing your order and keep your order in our system until the out-of-stock item(s) is back in stock. Once an order is checked out, in-stock items on the order will be charged and shipped within 1-3 business days.
Out-of-stock items in the order will not be charged until they are back in-stock and ready to ship. Once your order has shipped, you will be e-mailed your tracking details so you can track your order online.
Bath and Bath ships all orders for free and in a timely and efficient manner. Once an order is placed for an in-stock item, the order will be processed and shipped out within 1-3 business days via LTL for large items and FedEx or UPS for smaller items. If incorrect contact information was provided at the time the order was placed or a re-consignment (change in address) is requested after the item is already in transit, you (the customer) will be responsible for any fees incurred as well as delays in the delivery of the order.
Shipping times vary based on the final destination, however, the average transit time is within 5-9 business days.
In your e-mail, you will need to provide:
Once an order leaves the warehouse, we will update your order with the tracking number within 24 hours. If you don't receive the tracking number within 5 business days after you placed your order, feel free to send us an e-mail at firstname.lastname@example.org and we will give you your tracking number. It may take up to 24 hours before the tracking information becomes available on the carrier's website.
Deliveries are usually made between 8:00 am and 5:00 pm Monday through Friday, and will be scheduled within a 4-hour window. The carrier will most likely call you to schedule a delivery appointment. If the freight company delivering the item has made multiple unsuccessful attempts to contact you to establish a delivery date and time, the freight company may apply storage fees which will be applied to your order. Please make sure you are home or have a responsible adult (18 yrs or older) available to thoroughly inspect, accept, and sign for the delivery. All products shipped to you are carefully packaged to help ensure that you receive the products in excellent condition. LTL shipments are delivered curbside and parcel shipments are delivered to your door.
Any noted transit damages to the purchased item or missing parts must be reported to Bath and Bath within 24 hours of delivery at email@example.com with images and a description of the damage. If the damage is evident, please refuse the shipment and note the damage on the delivery receipt (ie, "Refused due to shipping damages") so we can send a replacement. If the damage is minor, please accept the shipment and note the damages on the receipt. Most minor issues/damages can be replaced by parts and do not require a full return of the item.
You will be responsible for any transit damages that are not noted on the delivery form. If you refuse your shipment for reasons excluding shipping damages, manufacturer defect, or a shipping error on our part, it will be treated as a return and you will be responsible for the return shipping and handling costs, as well as a 25% restocking fee.
PLEASE NOTE: Failure to comply with these guidelines automatically disqualifies you from free replacement of goods damaged during transit. Please be diligent when signing the delivery receipt by following the instructions explicitly stated above.
We guarantee your satisfaction on every product we sell. However, if you're still not 100% satisfied with your purchase after receiving it and you want to return it, please send us an e-mail at firstname.lastname@example.org to start the return process.
- A receipt or proof of purchase.
- The quantity of the items you want to return.
- A detailed reason for your return.
- A request for a Return Authorization Number (RMA) and return shipping information.
We will do our best to get back to you within one business day regarding your request for a return and work with you to resolve any issues that might arise.
To be eligible for returns, replacements, or refunds:
- The item(s) must be unused and in the same condition that you received it or in new condition and free of wear.
- The item(s) must be in its original packaging or crating materials.
- All parts of the item(s) must be present when shipped or returned.
The following types of items are not eligible for returns, replacements, or refunds:
- Items that have been partially or completely installed and/or assembled.
- Items that have been modified or altered.
- Items not in their original packaging and crating materials.
- Items marked as non-returnable or discontinued.
Bath and Bath's return policy will vary depending on the brand of the item(s) purchased. We honor the return policy offered by each manufacturer/supplier. When ordering, you agree to the return policies below:
- Nantucket Sinks USA: 90 days
- Wyndham Collection: 30 days
- Water Creation: 30 days
- Lexora: 30 days
- MTD Vanities: 30 days, 14 days for non-LTL (ie, parcels, etc)
- ALFI Brand: 30 days
- Eviva: 30 days
- Legion Furniture: 7 days
- Stufurhome: 7 days
No returns will be accepted without a Return Merchandise Authorization number/form. The RMA number/form must appear inside or outside of the box or carton for verification of receipt. All items being returned due to any other reason besides shipping damages, shipping errors on our part, or a manufacturer defect are subject to a 25% restocking fee and return shipping and handling costs. Bath and Bath does not exchange items, all exchanges will be deemed as returns and be subject to the terms and conditions of the return policy and procedures. All returns will be inspected upon arrival at our manufacturer's warehouse and once approved, the applicable credit will be provided.